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08/08/2011

Back to school: Successful Order Fulfillment 101

The busy back-to-school season isn't far away! Here are some best practices for timely and accurate order fulfillment:

  • Keep up with increased orders by checking the Manage Orders section of your Seller Account daily.
  • Students need their books and supplies fast!  Avoid listing items that you can't ship right away, and update your inventory daily if possible to avoid cancelled orders.
  • Offer expedited shipping, and remember to check the shipping speed requested for each order.
  • Keep buyers informed about their orders. This is easy with Charge When Ship. Simply ship your orders on time and confirm shipment promptly through your Amazon seller account - buyers can track orders in their account.  Learn more about Charge When Ship.
  • Provide tracking information. It's not required, but based on buyer feedback, we highly recommend using shipping method that supports tracking. You can enter the tracking info when you confirm shipment of an order. Amazon provides all of the shipping information to the buyer in their Amazon.com account as well as in e-mail.

Good fulfillment practices go a long way to e satisfaction for buyers and good performance ratings for you!

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