Handling returns for textbook orders

Be prepared for increased returns during textbook season. Students sometimes need to return books due to class cancellations. All sellers must accept returns, even if the order is fulfilled correctly.

Here are some situations when you may need to refund, accept returns or cancel orders:

• You can't fulfill an order.
• The customer doesn't receive your order.
• The customer returns an item.
• The customer files a credit card chargeback or an A-to-z Guarantee Claim.
• The customer requests you cancel an order.
• The buyer is unable to receive the order at the address provided.

Whether you need to issue a full or partial refund, you can do so using the Manage Orders tool in your seller account.

Still have questions? Read our Fulfillment, Returns and Refunds FAQ.