All about buyer feedback

Buyer feedback is important to both sellers and buyers. Feedback is a metric by which Amazon measures seller performance, and buyers use seller feedback when making purchasing decisions. To get a head start on good feedback, read our Help page on How to get a great feedback score.

Buyers can leave a seller feedback for up to 90 days after the transaction. Once a buyer has left feedback, it cannot be edited, but the buyer can remove it for up to 60 days. Learn more in our Buyer Help page on feedback.

We encourage you to contact buyers about leaving and removing feedback. Remember, though, that ultimately it's the buyer's decision whether or not to give you feedback and what kind to give. Be courteous and professional. Inappropriate contact is a violation of our Selling Policies.

You use the Feedback Manager in your account to contact buyers. You can also use this tool to leave a response on your own Seller Profile to feedback buyers have left. Learn how in our page on Using the Feedback Manager and Feedback FAQ.

Good feedback rewards sellers who list products correctly, communicate well with buyers, and ship orders promptly. Customers are more likely to purchase products from sellers with higher feedback ratings. In the long run, it pays to be a flexible, fair, and professional seller!