A top concern for every seller is getting paid. To get paid for your Amazon sales, you need to be sure you've set up your seller account correctly and then remember to confirm your shipments.
1. Enter the information for a valid U.S. bank checking account into your seller account.
Amazon transfers funds from your sales directly to the bank account you specify in your seller account. If you enter your checking account information too late (less than 24 hours before your first scheduled disbursement) it can delay getting your funds for another 14 days. We suggest entering it in when you first set up your account, or before you sell your first item. To understand how important this step is, see our FAQs below, especially the "Why didn't I get paid?" topic.
2. Use Manage Orders or download Order Reports every day to check for new orders.
The Manage Orders section of your seller account provides you with a number of tools to identify orders that are ready for fulfillment. You look for orders by scolling through your list and searching by unshipped or shipped status, or you can download reports. Whichever you choose, make sure you are checking frequently for new orders.
Orders will be listed by the date the order was placed. Remember, we are handling the credit card and fraud protection for you, so there may be a delay in receiving orders while we do the processing. That means that an order from Amazon.com is one that is ready to ship. Once you receive the order, don’t delay – start the processing to get the product shipped to the buyer.
3. After you ship your products, confirm your shipments.
In order to receive payment, you must confirm shipment. This step is required for two reasons. First it tells the system that the product has shipped so a confirmation can be sent to the buyer and second it tells the system that you can be credited for that order.
When you successfully confirm shipment, Amazon.com charges the buyer's credit card, processes the shipping information and updates the shipping information in the buyer's account. Buyers can then see the status of their shipped orders online, which results in improved customer satisfaction and reduced customer contacts for you. Amazon.com also sends an automated shipping confirmation e-mail after you confirm the shipment.
To be sure you get paid, after you package and ship your orders to buyers, use the tools in your seller account to notify Amazon that the packages are on the way. For detailed instructions, enter "confirm shipment" into the seller Help search or use the "Learn more" links in the Manage Orders interface.
Frequently Asked Questions:
How and when do I get paid?
After you first register to sell on Amazon, we let the funds from your sales accumulate for the first 14 days. At the end of this time, we settle your account – i.e., subtract our fees and shuffle the rest of the funds off to you via an Automated Clearing House (ACH) transfer to your checking account. This is your first disbursement. After this, disbursements will occur automatically every 14 days.
Disbursements usually appear in your checking account within 3-5 business days. Note that for a disbursement to take place, you must have a positive balance. Amazon fees and customer refunds, if any, can affect your balance.
How do I know I have been paid?
Your settlements can viewed in the Payments account section of your seller account at any time.
Why didn't I get paid?
There are several reasons why you might not be paid when you expect:
- You recently began selling on Amazon.com and your first 14-day settlement period has not concluded.
- Your first settlement period has concluded but you do not have a positive account balance.
- You have not yet entered your bank account information.
- The bank account information you entered is incorrect. Contact your bank to confirm the checking account number and ACH (Automated Clearinghouse) routing number.
- You entered debit card information instead of checking account information. A checking account with an ACH routing number is required for seller disbursements.
- Your bank does not accept ACH transfers. Contact your bank to confirm that they accept ACH transfers. If they don't, provide a checking account from a bank that accepts ACH transfers.
- Your bank is outside the United States. A checking account in a US-based bank is required for seller disbursements.
- The bank account you provided originally is now closed. Contact your bank to obtain the checking account number and ACH routing number for your new bank account.
We wish you success selling textbooks and getting paid for your sales on Amazon.
